Our Process

We ask. We listen. We innovate. We disrupt.

It’s not what we do, it’s the way we do it

We are passionate about transparency, reliability, trust and outstanding customer care – we aren’t happy with our creation until you are. We will take the very best care of your needs. It is our mission to understand your business goals and deliver according to your business values.

Our process is simple and designed to get the job done. Developed over the years to combine methodology, relationships and dedication to client success ensuring that we us execute every project both on time and on budget.

Step 1: Engage

We start with a simple conversation and we learn about your business, your vision, ideas and expectations. During this brief we aim to get a thorough understanding of the project, audience, and objectives to formulate a digital strategy.

Step 2: Discover

After carefully reviewing the design brief and analysing the scope of your project, we start the reasearch process. During this phase we look at your competitors, target audience, current trends etc. to define challenges and opportunities and the best way forward.

Step 3: Plan

Once we have a clear understanding of what you want to put on your site, who you want to reach and how you want it to look, we’ll create a basic outline design of where things should go. This sitemap and wireframe will give you a bird’s eye view of how your site fits together.

Step 4: Design

This is the fun part! Our designers will put together some design and layout examples based on the information in the previous steps and present them to you for your input. Once you are happy with the concept, we will proceed with the rest of the design.

Step 5: Develop

After the designs are agreed upon, the real work behind the scenes start and our web developers will  build a fully functioning website. All the technology you need will now come to life, including shopping carts, forms and custom applications.

Step 6: Test & Review

Testing is probably the most routine part of a process. Every single link is checked and we test every single page on a range of different devices to ensure the experience is responsive across all platforms. We’ll also double-check to ensure that all of the code written for your website validates and meets the current web development standards.

Step 7: Adjust

Once everything is working perfectly, we add the final finishing touches.  In this step, client interaction and feedback is crucial.

Step 8: Launch

This is by far the most exciting part of the process. It’s time for your business to shine! Your brand new website is going live. Let the world know that you have something to say.

Content Writing & Assembly

Typically the client will supply all content before we commence with step 4 as the volume of copy and quality of images may affect the design. However, there is the option to add content at your leisure via our Content Management System later, all you have to do is say the word. We also offer a professional copy writing service, as well as curation of stock images for your convenience.


We offer basic and comprehensive care packages to address any part of your website maintenance and management.

Should you want to add your own content or have the ability to update / manage your site yourself, we would happily provide comprehensive training to be able to do this via our CMS.

Talk to us about developing a specialised marketing plan for your online presence.

Management, Maintenance & Marketing